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Terms and Conditions

TERMS AND CONDITIONS OF USE Medellin-Love.com Effective from: 2025

  1. GENERAL INFORMATION

Medellin-Love.com is a platform operated by Medellin Love, a company legally incorporated in Colombia, dedicated to offering tourism, social, and matchmaking experiences for foreigners in Medellín, Colombia.

By accessing, browsing, or using this website and its services, you agree to be legally bound by these Terms and Conditions. If you do not agree with any of the terms, please do not use our services.

  1. SERVICE DESCRIPTION
  1. Medellin-Love.com offers packages that include:
  2. Airport Pickup
  3. Accommodation
  4. Sightseeing and Cultural Tours
  5. Social Gatherings
  6. Matchmaking Services and Private Events

Services may vary depending on the package purchased and are subject to availability.

  1. USER REQUIREMENTS

Be of legal age (18+)

Provide accurate and up-to-date information

Respect local laws and the site’s rules of conduct

We reserve the right to cancel accounts or reservations if false information or inappropriate behavior is detected.

  1. PAYMENTS AND CANCELLATION POLICY

Payments are made online through secure gateways.

The user is responsible for covering all costs of their purchased package.

Cancellations:

Up to 30 days before travel: 80% refund

Between 15-29 days: 50% refund

Less than 15 days: no refund

Rates do not include airline tickets or travel insurance, unless otherwise stated.

  1. ACCEPTABLE USE

Users agree to:

Not use the site for illegal or fraudulent purposes

Not harass, discriminate against, or exploit other users

Respect the privacy and safety of those involved

The company reserves the right to remove any participant who engages in offensive or dangerous behavior.

  1. MATCHMAKING AND INTERPERSONAL RELATIONSHIPS

Medellin-Love.com does not guarantee that the user will find a partner or that a romantic relationship will form. We facilitate spaces and meetings, but we are not responsible for the individual behavior of participants.

Each person is responsible for their own decisions and for maintaining mutual respect in all interactions.

  1. LIMITED LIABILITY

We are not responsible for third-party cancellations, weather conditions, illness, or events beyond our control.

Participation in tourism or social activities is voluntary and at your own risk.

We are not responsible for personal losses, damages, or accidents during or outside of the events.

  1. PRIVACY AND DATA PROCESSING POLICY

We collect personal data such as name, email address, nationality, and preferences.

This information is used to provide better service, matchmaking, and facilitate logistics.

We comply with Colombian Law 1581 of 2012 on data protection and the GDPR for users in the European Union.

Data will not be sold or shared without your consent, except under legal obligation.

You can request the deletion or modification of your data at any time by writing to [legal contact email].

  1. INTELLECTUAL PROPERTY

All content on the site (text, logos, images, videos, software) is the property of Medellin-Love.com or is used under legal license. Reproduction without prior authorization is prohibited.

  1. MODIFICATIONS

We reserve the right to update these Terms at any time. Active users will be notified by email or a notice on the website. Continued use of the platform constitutes acceptance of the new terms.

  1. APPLICABLE LAW AND JURISDICTION

This agreement is governed by the laws of the Republic of Colombia. In the event of a dispute, the parties submit to the jurisdiction of the courts of Medellín.

  1. CONTACT

For legal questions or data requests:

Email: manager@medellin-love.com

Phone: +57

Medellín, Colombia

Thank you for trusting Medellin-Love.com and enjoying an unforgettable experience in the city of love and eternal spring.

 

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